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FAQs

General questions

What is GPL Originals?

Our company specializes in the sale of software needed to develop websites with CMS WordPress. Our goal is to provide any user with an opportunity to get premium products at an affordable price. All products you can use on an unlimited number of websites (domains).

GplOriginals is one of the most popular websites that provide the best digital products for website design on the market. Currently, the collection of more than 3,000 products from world famous developers, and the number of our customers has already exceeded 27000! Join and be a part of it!.

Why buy from us? How does GPL Originals differ from free sites?

You get official products from developers, but our prices are much lower. All files do not contain ads, viruses or malicious code. We provide free technical support and assistance in installing products. We have regular updates and direct download links. You will always find something that is not freely available!

You can see all the advantages on the Home page.

Why do products cost less than developers?

We do not provide license keys and auto updates for the products you downloaded. We are not developers of the provided products, so our technical support capabilities are limited. We do not change the functionality of products and do not fix developer bugs.

Where can I read the terms and conditions?

You can read the terms and conditions on this page: Terms and Conditions.

What to do if the product I need is not on the website?

If, using the search on the website, you could not find the product you need, then we do not have this product for now.
We accept product requests from members only. We regularly buy new themes and plugins, usually bestsellers and trend products, but we can’t buy absolutely everything that is on the market. Annual members can request for products. but we can’t promise that we will buy and add it.

What if I found a mistake on the website?

If you find a mistake on the website, please let us know about it via the feedback form or by contacting the customer support service . If the error is significant, we will certainly thank you with rewards!

Can you recommend a theme for my website

Unfortunately, we are not professionals in the web design and the number of available WordPress themes on our website is more than 5000, therefore we can not recommend the use of this or that product.

What should I do if I have read the FAQ completely and have not found an answer to my question?

If you have any questions after completing read the FAQ please send a request to our support service.

Payment and download

What payment methods are available?

Currently we accept Credit Card payments globally and for membership PayPal and Apple pay is added but we recommend to use this only when default payment method doesn’t work for you. Indian users can pay via cards, UPI, Net banking, EMI, wallets etc.

Is it possible to make a payment directly to the PayPal account?

Yes, PayPal and Apple pay is available for membership payments.

Does Themes/Plugins have expiry date?

There is no expiry date for Themes/Plugins. The products will be in the My Account page with free updates for lifetime.

Are there any discounts for purchasing points?

Yes, you can use FAQ10 coupon code to get 10% OFF on all products.

Can I get product/membership for free?

Unfortunately, you cannot get anything for free. GPL Originals is a commercial project.

Once you purchase product, the download link will be available forever. We remove products under very rare circumstances, please save the products you download from our website! Although you can also drop a mail in that case and we will deliver it to you.

Errors on the website we fix immediately upon request to the support team.

If you have difficulty downloading the product, please drop a mail at support@gploriginals.com

Can I download previously purchased products?

Yes, all products will be in your account even if your membership is expired, the product will be there forever.

Please note that we do not store all versions of digital products. In the case you have lost a copy of the product, alternative download links may only be provided by us if we have the possibility and at our discretion.

Can I make a refund?

You can see our refund policy on the Refund Policy page.

What are the price of themes/plugins?

Themes/Plugins have same price $4 approximately.

Updating products

How often are new product updates released?

We will update the products usually every 2-4 days. Please note we do not update products on request immediately.

What if the product version on the website is not the latest?

If you did not find the latest version of the product on our website, you can send a request by writing to us at support@gploriginals.com,

Can I download the update of the purchased product for free?

Yes, updates will be free for lifetime. We update products regularly.

Will the purchased product be updated automatically?

No, it will not. We do not provide the license keys required to automatically update products through the WordPress admin panel. If you need to update the product, you must download update version from My Account for free and perform the update manually. If you want to receive automatic updates you must purchase the product directly from the developer.

Why isn’t the latest product version on your website?

We update themes and plugins every 2-3 days. If the product version on the website is not the latest, we will most likely update it in the next updates.
However, sometimes we lose access to accounts with purchased products or our subscription on the developer site ends and we do not plan to renew it.
In this case, the site may not have the latest product version. For maximum compatibility with the latest version of WordPress, we recommend that you purchase recently updated products.

Installation and using

Error while installing plugins – SOLVED: View Now

Error while installing themes – SOLVED: View Now

Hosting requirements for installation and use of products

Before you purchase a product on the website, make sure that your hosting meets the following minimum requirements:

  • Web server based on Apache or NGINX with 512MB of RAM
  • PHP version 7.0 or 7.2 (versions 7.1, 7.3, 7.4 may not be compatible)
  • MySQL version 5.7+ or MariaDB version 10.1+
  • Apache module mod_rewrite

To avoid getting errors during the installation of the product, make sure that you are using the correct PHP settings on your web server:

max_execution_time = 600
max_input_vars = 5000
memory_limit = 512M
post_max_size = 512M
upload_max_filesize = 512M

In the downloaded archive with theme there is no documentation, demo data, plugins or PSD

Some of WordPress themes we update through the Envato API, therefore we provide only installation archives without documentation, plugins, demo data, PSD. However, some of these themes contain a menu for installing plugins and demo data in the theme settings.

Error while installing theme: The package could not be installed. The theme is missing style.css stylesheet

IMPORTANT: Installation guide for -> Themes, Plugins

A typical error that occurs when a user attempts to download in WordPress a non-installation theme file, but a complete archive of the theme (including documentation, plugins, demo data folders, etc.).

To avoid this error you must unpack the archive with a premium theme, find the installation .zip file inside the archive and use it for installation in WordPress.

A typical error that occurs if the server has the wrong PHP settings (check Hosting requirements for installation and use of products).

IMPORTANT: Installation guide for -> Themes, Plugins

When installing and using the product, there are PHP errors or a white screen

Such errors occur frequently if your server does not meet the recommended requirements for the PHP version installed on the server (check Hosting requirements for installation and use of products). We recommend using PHP version 7.0 or 7.2.

If you selected the correct version of PHP, but the error still occurs, there may be incompatibility with the current installed plugins or the incompatibility of the theme with the installed version of WordPress. If the problem can not be solved please contact our support team.

How to properly update an already installed product?

The most simple and correct way to update the product is to replace the files of the old version of the product with the new version files. All product settings are saved, as they are stored in the database of the website.

The second way is to delete the old version of the product, then download and activate the new version. In this case, the product settings may not be preserved, as in many products when they are removed there is a function to clear settings from the website database.

Here it is worth noting an important nuance – sometimes developers are releasing a fundamentally new product update with a change in the structure of files, the structure of storing settings in the database, etc. In this case, the product is accompanied by instructions from the developer to switch to a new version, Update to the current version correctly.

What to do if there are problems with the demo data installation?

When installing the demo data, problems may occur in the following cases:

  • All required plugins that come with the theme are not installed
  • Not configured PHP on the server, be sure to increase max_execution_time, memory_limit and max_input_vars. (check Hosting requirements for installing and using the products)
  • The version of PHP on the server is not compatible with the theme, you can try changing the version to 7.0 or 7.2
  • There is a conflict of installed plugins and themes, you can try to disable unnecessary plugins before importing demo data
  • There are other JavaScript errors, you need to open the F12 developer console and see the text of the error
  • The import script is incompatible with the browser, use FireFox instead of Chrome or vice versa
  • Adguard advertising blocker can block execution of JS scripts, AdGuard should be temporarily disabled
  • Browser addons can interrupt JS scripts, you need to disable browser addons and try again.
  • Firewall blocks the execution of scripts on the page, temporarily disable the antivirus, especially if you work on a local server
  • Disabled XML/XML Reader extension in PHP settings

I have installed demo data on theme, but it is different from the demo presented on the developer’s website.

I have installed demo data on the theme, but it is different from the demo data presented on the developer’s website. For example, there are no images or the location of blocks of content is different

Please note that the demo data in the themes and plugins are intended only for demonstration of the product features.

Developers do not always timely update the demo data together with the product update. Along with some demo data, images are not provided because the developer does not have an extended license to use them. The result you get after importing the demo data may not match the developer’s demo site. We will not be able to provide you with images or any other materials if they have been intentionally removed by the author of the theme or the plugin from the demo data.

Therefore, neither we, nor the developer of the product, can guarantee that your site will be fully matched with the developer’s demo site.

Safety and guarantees

Are the products on the website original?

All products offered on the website have been officially purchased and downloaded directly from the developers.. We do not sell any products downloaded from third-party resources.

We prepare all GPL compatible themes/plugins (versions activated with the license keys) ourselves, and no files pass through “third hands”.

What is purchase proof? Can I get proof of purchase of the product?

Yes, we provide original purchase proof on the request from specific members. Due to a lots of work we have limited this to lifetime membership holders of agency plan.

What is the difference in GPL and Nulled?

Nulled mean “Already activated with license key”. The original versions of some products do not work without activating the license key. In order for the product to work fully without activation, it is necessary to make minor changes to the part of the php/js code to bypass the license protection. The product in which such changes are made is called Nulled. When a nulled product complies to GPL license we call it a GPL product.

It is not necessary that all nulled products comply with GPL license, so there could be risk with nulled products. Whenever there is necessity to null a product then we make it nulled but we make sure that the provided products compliance with GPL license, so it will be safe and legal.

What are the guarantees that the products don’t contain malicious code, viruses or ads?

All products offered on the website have been officially purchased and downloaded directly from the developers.. We do not sell any products downloaded from third-party resources.

We provide GPL licensed theme/plugin with free updates for lifetime. The work is done by our team, and no files pass through “third hands”.

We provide open source software. You can check by yourself any product downloaded from our website and make sure that our files are downloaded directly from the developers and do not contain malicious code, viruses or ads.

To check the product for malicious code, for example, use the plugins Exploit ScannerWordfenceAcunetix WP SecuritySucuri SecurityAntivirus, the service VirusTotal or the scanner Aibolit.

In the downloaded archive VirusTotal service detected a virus

First of all, GPL Originals is a commercial project and you can be 100% sure that you download only clean and safe files here. Secondly, you should understand that viruses and malicious code are completely different things. Virustotal is a tool for checking files for viruses, and you cannot use it to detect malicious code in PHP/JS, such as backlinks, web shells, or backdoors.
Today’s malicious code can be no different from ordinary code and it is often impossible to detect it with automated tools. However, we recommend using specialized tools such as VirusDie or Imunify to locate malicious code in files if you encounter such a need.

Information about Virustotal false positives

In the list of antiviruses VirusTotal there are Chinese antivirus solutions, such as Bkav, Jiangmin, Rising, Cyren. Such antiviruses often check the code simply for the presence of function eval, base64_encode/decode, etc. Although the presence of such constructions in the php-code does not at all mean that the code is malicious, and many developers use these functions for their own purposes (packing/unpacking data, custom fonts in css and others). For this reason, Chinese antiviruses often detect on absolutely clean files downloaded directly from developers. This is called false positives.

Will the downloaded product work exactly the way you want?

Please carefully read the name, description, version and features of the product before purchasing it. We do not give any guarantees that the product you purchased will function the way you want. We do not change the functionality of the products in any way, if you need details about the work or compatibility of the product, you can contact the developers directly and buy from them.

I downloaded the product from another site and it does not work, will it work if I download it from you?

Unlike other sites, on GPL Originals we provide only official products from developers. This means that any product on the site works just like if you buy it directly from a developer.
Moreover, we provide free technical support for all themes and plugins presented on the site. If you have any problems or questions, our technical support team can help you resolve them.

I downloaded the product from the website and it worked well, but some time passed and it stopped working.

I downloaded the product from the website and it worked well, but some time passed and it stopped working, can I get an updated working version for free?

We guarantee 30 days from the date of purchase of the theme or plugin. If no more than 30 days have passed since the purchase, please create a ticket for technical support on the website and provide a detailed description of the problem. If necessary, we will provide you an updated working version for free.

Account

How do I login to my account page?

You can go to your account page by clicking on the link: My Account

Where can I create support ticket?

You can submit a new ticket or view a previous ticket progress on My Account page.

Is it possible to change the login?

Change the login after registration on the website is impossible for security reasons.

How to change email or password?

You can change your email or password on My Account page.

How to recover the password?

If you forgot your password, you can restore it by clicking on lost password on My Account page.

Support

Do you provide technical support?

We provide free technical support through the tickets system on the website, NOT by email or live chat For example, help with installing digital products.

We are not developers of the provided products, so our technical support capabilities are limited. We do not change product functionality and do not fix developer bugs.

How do I send a support request? What are tickets?

Ticket is a new request for support on the website. To send a request to the support service, you need to create a new ticket from Support page

What is the guaranteed response time for the support service?

As a rule, we respond to requests within 1-2 business days. However the guaranteed response time of the support service is 7 business days.

Request for products and purchase proof?

Our team is continuously working hard to providing you new products, so we receive these two request from specific type of members only which are as following:

All Members can request for a new products

Lifetime Agency Members can request for a new products and purchase proof.

A member can submit one request in a month by creating a support ticket from My Account page. If you submit a request that you are not eligible for or break the request limit, in that case request will be rejected. Continuously false request submission would be considered as spam and required action will be taken on that account. We try our best to fulfill customers’ requests, however you should know that the received request will be considered as request not orders.

Is it possible to get support from the developer via GPL Originals?

It is not possible to get support from the developer via gploriginals.com. If you need support from a developer, purchase the product directly from them.

License and DMCA

Found a trademark violation:

If you think we’ve violated your trademark terms, please drop a mail with legal documents. We will remove that content if we found a violation.

Email: support@gploriginals.com

Where can I find the license key for the purchased product?

We do not provide licensing or trial/commercial keys when you purchase digital products required to automatically update these products. All products presented on the website fully work without entering license keys on an unlimited number of websites (domains).

The downloaded product displays an activation message

If the product you are downloaded constantly displays an activation message, please create a request to our support service using the ticketing system on the website, we will help hide this message.

The downloaded product does not work without entering a license key

If the product you downloaded does not work without entering a license key, please create a request to our support service using the ticketing system on the website. If the product does not really work without activation, we will provide you an activated version of product.

Yes, it is legal. All digital products on the website are released under GNU General Public License.

How long can I use the purchased products?

You can use any purchased products for lifetime.

On how many websites can I use purchased products?

You can use any purchased products on an unlimited number of websites (domains).

Last update: 1 June 2021