We consider a refund within 30 days of purchase on a case-by-case basis and do not offer unconditional refunds. Due to the increasing of frauds in the industry (purchasing a product and then requesting a refund to get the product for free), we only grant the refunds in certain specific cases.
The products we provide are digital downloads, and we cannot limit their usage after downloading. Therefore, a refund will only be considered within 30 days after the purchase date.
However, you must first contact our technical support. We always try our best to solve such issues for our customers and we will surely issue a refund if we can not help the customer to solve them. Fees deducted by payment systems are not refundable. Refund process can take up to 1-7 business days. Refund will be provided by creating a Support Ticket.
The refund WILL be granted if:
The product was completely unusable or the product has license restrictions that make the product unusable and our support team could not help you
You have contacted the support service, but have not received support in accordance with the Support Policy
The refund will NOT be granted if:
You have not contacted our support team on the website and just ask for a refund after purchase
You have not provided sufficient proof that the product does not work and refuse to cooperate with our support team
You made a mistake and downloaded not what you needed or you simply change your mind
You no longer need the product after you’ve downloaded it for example because you bought the product by mistake or you bought the official version from the developer
You do not have sufficient expertise to use the product. You have not carefully read the documentation from the developer and can not install or configure the downloaded product correctly
Product is not compatible with your WordPress, plugins, web server or other environment
The product did not meet your expectations. You should review the selling page and ask questions to clear any confusion before purchase
The product displays a message that you need to enter your license key or activate it to receive automatic updates, and there are no any other license restrictions
You broke your site during product installation or lost data
You do not plan to use the service in the future
It has been 30 days of refund period after purchase
Refunds for subscriptions/memberships
Subscription and Memberships payments are non refundable.
GplOriginals Membership Subscription as it is a complete set of products at a very convenient price for which you can cancel any time. We discourage you from purchasing the Annual Membership for testing purposes.
Renewals are strictly non-refundable. Renewals for which you can cancel the automatic payment anytime, if you are not able to cancel it please create a support ticket It can take 1-7 business days to proceed your cancellation request, so we recommend you to send request at least before 7 days of renewable payment date. In the process of cancellation membership if you got charged for next billing, so don’t worry after cancellation we will refund last renewable payment if you have submitted ticket before 7 days of renewable payment date.
Refund process can take up to 1-7 business days. Refund will be provided by creating a Support Ticket.
For any help write us at [email protected]